FAQ
How can we help you?
Quick answers about ordering, payments, shipping, returns and refunds at Shoppiearth. We currently ship to customers in the USA.
Placing your orders
Which countries does Shoppiearth ship to?
For now, we deliver to addresses in the USA. All Shoppiearth products are made and shipped from our facility in India.
How do I place an order?
- Browse our collections or use the search bar, then add items to your cart.
- Open your cart and go to checkout.
- Enter your shipping address and payment details, then place your order.
- You will receive an email confirmation right away, and a shipping confirmation with tracking once your order is dispatched.
Can I ship the products to an address that does not match my billing address?
Yes. At checkout you can enter a shipping address that is different from your billing address.
Do I have to have an account to place an order?
No, you can check out as a guest. Creating an account is optional and makes it easier to view your orders in one place.
Not able to find a product?
Use the search bar at the top of the site, or browse by category: Books, Health & Wellness, Skin & Hair Care, Men's Clothing, Women Clothing and Accessories.
Still can't find it? Email us at shoppiearth.in@gmail.com and we will help you out.
What if an item in my order is out of stock?
We will notify you by email with an updated timeline or alternative options.
Payments, Pricing & Promotions
What methods of payment do you accept?
You can pay with the payment methods shown at checkout, including PayPal. All prices on our store are shown in US dollars (USD).
Why am I charged before my order has shipped?
Your payment is taken when you place the order so we can confirm it and reserve your items. We then dispatch your order within 48-72 hours (Monday to Saturday, excluding public holidays).
If an item turns out to be out of stock, we will email you with an updated timeline or alternative options.
How do I use a discount code?
Enter your code in the discount code box at checkout and click Apply. Current offers appear in the announcement bar at the top of our site.
Please note that sale and clearance items cannot be returned.
Return Policy
What is your return address?
Email us at shoppiearth.in@gmail.com with your order number and reason for return. If your return is approved, we will email you a prepaid return shipping label at no cost to you, along with the details you need to send the item back.
What is your return policy?
We have a 14-day return policy. You have 14 days after receiving your item to request a return.
To be eligible, your item must be:
- Unused and unopened, in its original condition
- In the original packaging, with all tags attached (if applicable)
- Accompanied by your receipt or proof of purchase (order number or email is fine)
How to start a return:
- Contact us at shoppiearth.in@gmail.com with your order number and reason for return.
- We review your request and, if approved, email you a prepaid return shipping label. You won't pay anything to send the item back.
- Pack the item securely and attach the label.
- Once we receive and inspect the item, we email you to confirm your refund.
Which items cannot be returned?
For hygiene and safety reasons, the following can't be returned:
- Personal care and hygiene items (once opened)
- Custom or personalized orders
- Perishable goods
- Sale or clearance items and gift cards
Not sure if your item qualifies? Contact us before ordering or before requesting a return.
Do you offer exchanges?
We don't offer direct exchanges. The fastest way to get the right item is to return what you have and, once your return is approved, place a new order for the item you want.
What if my item is defective, damaged or not what I ordered?
Please inspect your order as soon as it arrives. Contact us immediately at shoppiearth.in@gmail.com with photos of the issue and your order number, and we will make it right, with a replacement or a refund, your choice.
Refund Policy
What is your refund policy?
Once your return is received and inspected, we email you to let you know whether your refund is approved.
- If approved, you are refunded automatically to your original payment method within 3 business days.
- Your bank or card provider may take a few extra days to post the refund to your account.
I haven't received my refund. What should I do?
If you haven't seen your refund 10 business days after our approval email, contact us at shoppiearth.in@gmail.com and we will look into it.
Shipping & delivery
What is the average delivery time?
That is an estimated 10-18 business days in total from order confirmation.
Delivery times are estimates and not guaranteed. Delays may occur due to customs processing, weather or courier network issues beyond our control.
How much does shipping cost?
Where do my orders ship from?
All Shoppiearth products are made and shipped from our facility in India. We dispatch all orders within 48-72 hours of order confirmation (excluding Sundays and public holidays).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and link. You can also contact us any time at shoppiearth.in@gmail.com to check on your order.
Will I have to pay customs, duties or taxes?
Orders are sent from India, so they may be subject to import duties, taxes or customs fees imposed by US customs. These charges are the responsibility of the customer and are not included in your order total or shipping cost.
If the items are damaged in transit, or my order hasn't arrived?
If your order hasn't arrived within the estimated delivery window, or it arrives damaged, please email shoppiearth.in@gmail.com with your order number (and photos if it is damaged).
We will work with the courier to locate, replace or refund your order in line with our Returns & Refunds Policy.
How to cancel the order?
Email us at shoppiearth.in@gmail.com with your order number as soon as possible. Orders are dispatched within 48-72 hours, and we can only try to cancel an order that has not shipped yet.
If your order has already shipped, you can request a return once it arrives, following our return policy above.
Still have questions?
Send us your order number and a few details and our team will get back to you by email.
Shoppiearth · D-602, Griham Orchid, SP Ring Road, Zundal, Gandhinagar 382421