Refund policy
Definitions
In this policy:
- “We”, “Us”, and “Our” refer to Shoppiearth
- “You” and “Your” refer to the customer placing an order on our website
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return
- Item must be unused, unopened
- Must include original packaging
- Must be in resalable condition
- Proof of purchase (receipt/order confirmation) is required
How to Start a Return
To request a return, please contact us at
support@shoppiearth.co.uk
- Return requests are reviewed within 1–2 business days
- If approved, we will provide return instructions and a return label via email or your preferred contact method.
- Returns sent without approval will not be accepted.
Return Shipping
- We cover return shipping costs for approved returns.
Damaged, Defective, or Incorrect Items
Please contact us within 48 hours of delivery if
- Item is damaged
- Item is defective
- Wrong item received
We will offer a replacement or refund at no additional cost.
Verification Requirement
To process your request, you will need to provide:
- Clear photos of the item received
- Images showing the issue (damage, defect, or incorrect product)
Resolution Process
- Once your request is reviewed and verified, we will initiate a refund within 1–2 business days
For damaged or defective or incorrect items
- We will offer a replacement or full refund at no additional cost
Non-Returnable Items
The following items cannot be returned:
- Opened or used personal care products (for hygiene and safety reasons)
- Items not in their original condition, damaged, or missing packaging
- Books that show signs of use, damage, or wear
- Sale items and gift cards
Exchanges
We do not offer direct exchanges.
If you would like to replace an item:
- Request a return for the original item within 14 days(subject to approval)
- Once your return is approved, place a new order for the desired item
This ensures faster processing and product availability
Important
- Exchange is only possible for eligible items (unused and in original condition)
- If you received a damaged or incorrect item, we will provide a replacement at no extra cost
Refund Process
All returned items are inspected upon receipt.
- If the item is returned in unused, unopened, and resalable condition, a full refund will be issued.
- If the item does not meet our return conditions, we reserve the right to issue a partial refund or reject the return.
- In case of rejected returns, the customer may request the item to be shipped back (return shipping charges may apply).
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Refunds are initiated within 1–3 business days after the returned item is received and inspected
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The amount will be credited to your original payment method
Note: Banks may take additional time to process the refund
Refunds are initiated after the returned item is received and inspected.
If more than 10 business days have passed since your refund was initiated and you have not received the amount, please contact us at
Contact Information
Shoppiearth
Email support@shoppiearth.co.uk
Phone: +44 7440 333709
Registered Office Address
124 Westrow Drive,
Barking, England, IG11 9BP,
United Kingdom
Do not send returns to this address unless instructed.