Refund policy

We want you to love what you ordered. If something's not right, here's how returns work.

Return Window

We have a 14-day return policy — you have 14 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be:

  • Unused and unopened, in its original condition
  • In the original packaging, with all tags attached (if applicable)
  • Accompanied by your receipt or proof of purchase (order number/email is fine)

How to Start a Return

  1. Contact us at shoppiearth.in@gmail.com with your order number and reason for return.
  2. We'll review your request and, if approved, email you a prepaid return shipping label at no cost to you — you won't pay anything to send the item back.
  3. Pack the item securely and attach the label.
  4. Once we receive and inspect the item, we'll email you to confirm your refund.

Please don't send items back before requesting a return — items sent without a return request may not be accepted.

Damages, Defects & Wrong Items

Please inspect your order as soon as it arrives. If an item is defective, damaged, or not what you ordered, contact us within  immediately at shoppiearth.in@gmail.com with photos of the issue and your order number, so we can make it right — replacement or refund, your choice.

Exceptions — Non-Returnable Items

For hygiene and safety reasons, the following can't be returned:

  • Personal care / hygiene items (once opened)
  • Custom or personalized orders
  • Perishable goods
  • Sale/clearance items and gift cards

If you're unsure whether your item qualifies, contact us before ordering or before requesting a return.

Exchanges

We don't offer direct exchanges. The fastest way to get the right item is to return what you have, and once your return is approved, place a new order for the item you want.

Refunds

Once your return is received and inspected, we'll notify you by email whether your refund is approved.

  • If approved, you'll be refunded automatically to your original payment method within 3 business days.
  • Your bank or card provider may take a few extra days to post the refund to your account.
  • Haven't seen your refund after 10 business days from our approval email? Contact us at shoppiearth.in@gmail.com and we'll look into it.

Contact Us

For any return or refund questions:

  • Email: shoppiearth.in@gmail.com
  • Business: Shoppiearth
  • Address: D-602,Griham Orchid,SP Ring Road ,Zundal ,Gandhinagar 382421