Payment Policy

Last Updated: May 2026

We are an online retail business offering physical products directly to customers across the United Kingdom. All payments made on our website are processed securely.

Business Model: Online retail store selling physical products directly to consumers.

1. Accepted Payment Methods

We accept the following secure payment methods:

• Credit & Debit Cards (Visa, Mastercard, American Express)
• Shop Pay
• PayPal

Available payment methods may vary depending on your location and checkout settings.

2. Currency & Pricing

All prices on our website are displayed and charged in British Pounds (GBP £).

The final total, including shipping charges and any applicable taxes, is clearly shown at checkout before payment is completed.

3. Secure Payments

All transactions are protected using SSL (Secure Socket Layer) encryption to ensure your payment information is transmitted securely.

We do not store or have access to your full card details. Payments are processed securely through trusted third-party providers such as Shopify Payments and PayPal.

4. Payment Authorization

By placing an order, you authorize us to charge the total order amount, including:

• Product price
• Shipping charges
• Any applicable taxes

Orders are processed only after successful payment authorization.

5. Payment Confirmation

After successful payment, you will receive an order confirmation email with your purchase details.

If you do not receive confirmation:

• Check your spam or junk folder
• Contact us for assistance

6. Failed or Declined Payments

If your payment fails or is declined, please:

• Verify your payment details
• Ensure sufficient funds
• Try another payment method

For continued issues, contact your bank or payment provider.

7. Refunds

Refunds are processed in accordance with our Returns & Refund Policy.

• Refunds are issued to the original payment method
• Processing time: 5–10 business days after approval

Additional time may be required by your bank or payment provider.

8. Fraud Prevention

To protect our customers and business, we may:

• Verify payment information
• Hold or cancel orders suspected of fraud

If this occurs, we will contact you or issue a refund if the order is cancelled.

9. Contact Information

Email: support@shoppiearth.co.uk
Phone: +44 7440 333709

Business Address:
124 Westrow Drive,
Barking, England, IG11 9BP,
United Kingdom

We proudly serve customers across the United Kingdom.