Contact information

Contact Us

Last Updated: May 2026

Brand name: Shoppiearth

Legal entity: GM retail hub limited

We believe in clear, transparent, and accessible communication. Our support team is here to assist customers across the United Kingdom with orders, products, and general enquiries.

1. How to Reach Us

Email Support
support@shoppiearth.co.uk

• Primary support channel for all customer enquiries
• Response time: within 24–48 business hours
• Support days: Monday to Friday

Registered Office Address

124 Westrow Drive,
Barking, England, IG11 9BP,
United Kingdom

Important: Please do not send returns to this address without prior approval. For returns, refer to our Returns & Refund Policy.

2. Customer Support Hours

Our support team operates during the following hours (UK Time / GMT):

• Monday – Friday: 9:00 AM – 6:00 PM
• Saturday, Sunday & Public Holidays: Closed

Emails received outside business hours will be responded to on the next working day.

3. Order & Shipping Enquiries

For faster assistance, please include:

• Order number
• Full name
• Email address used at checkout

This helps us locate your order quickly and respond efficiently.

4. Product or Store Enquiries

For questions about product details, availability, or store policies, please contact us via email. Our team will provide accurate and up-to-date information.

5. Returns & Refund Requests

Please review our Returns & Refund Policy before contacting us.

To initiate a return, email us at support@shoppiearth.co.uk with your order details.

6. Feedback & Complaints

We value customer feedback and use it to improve our services.

If you have a complaint, please contact us directly. We aim to resolve all issues fairly and promptly.

7. Response Commitment

• We aim to respond within 2 business days
• During peak periods, responses may take slightly longer
• All enquiries are handled professionally

8. Payment & Order Support

For urgent concerns related to orders or payments, please contact us directly:

Email: support@shoppiearth.co.uk

We proudly serve customers across the United Kingdom.